We are open for ACUPUNCTURE, HERBAL MEDICINE & ONLINE CONSULTATIONS. More info on home page.

FAQ’s

What is happening at Natural Wellness during Covid-19? Are you treating patients?

As registered allied health professionals we follow instructions from the government department of health.

 

From Monday 28th of September 2020

we are open for

ACUPUNCTURE, HERBAL MEDICINE & ONLINE CONSULTATIONS

 

Please check availability through our online bookings.

 

If you feel concerned or unsure about how to continue your treatments, please contact us.

 

We are here to support you!

What are your COVID 19 clinic procedures?

As registered allied health professionals we follow instructions from the government department of health.

 

The safety of you, our practitioners and our community is always our priority.

 

Please do NOT attend the clinic if:

You have any of the following symptoms:

  • Fever
  • Flu like symptoms
  • Coughing
  • Sore throat
  • Fatigue
  • Shortness of breath

Or

  • You have travelled overseas in the past 14 days
  • You have possibly been exposed to anyone with the Coronavirus.

Instead, please contact us for advice on the most suitable course of action or book an online Telehealth consultation.

 

When attending our clinic, please:

  • Sanitise your hands upon arrival
  • Keep your face mask on at all times
  • Respect social distancing
  • If you arrive early for your appointment please wait outside the clinic or in your car until the time of your appointment.
  • Note we may also ask to check your temperature on your arrival.

 

 

All our practitioners have up-to-date Government Covid-19 Infection Control Certificates and follow strict hygiene measures.

 

Some of our hygiene and safety measures include following:

  • We minimise the number of people within our clinic at any given time to facilitate distancing and appropriate cleaning between each client.
  • All our practitioners and staff wear personal protective equipment (PPE)
  • We use disposable covers for treatment tables and any clinic equipment that may be exposed to skin contact.
  • Treatment rooms and frequently touched surfaces such as door handles, the Eftpos machine and pens are disinfected and cleaned after every appointment and use.

 

What Is Acupuncture? How Does Acupuncture Work?

Acupuncture is a therapy and treatment method that involves stimulating specific anatomical points on the body by inserting very fine needles to create and promote change, circulation, balance, relief and recovery.

The aim of acupuncture is to restore homeostasis or balance to the body by influencing the body’s own regulatory mechanisms.

Acupuncture is most commonly used to relieve pain but can be used in the management of a wide range of health conditions and symptoms. 

 

 More information can be found on our page about ACUPUNCTURE 

What Does Acupuncture Feel Like? Does it Hurt?

The needles used for acupuncture are very fine. Contrary to many people’s belief and fear acupuncture doesn’t feel anything like an injection or blood test. There may be a slight prick sensation when the needle is initially inserted, but most people don’t even feel this. In general acupuncture should not be painful or unpleasant. Sensations during an acupuncture treatment vary between individuals but are often described as either a dull, numb, buzzing, tingling or heavy feeling in the area(s) needled. The acupuncture needles are usually retained for 10-30 minutes depending on the treatment strategy. Once the needles are in place most people find acupuncture treatments very relaxing!

 

 More information can be found on our page about ACUPUNCTURE 

How Long Does a Treatment Take?

An initial ACUPUNCTURE consultation takes 45-60 minutes and includes detailed medical history taking and assessment as well as treatment.

A standard follow up ACUPUNCTURE treatment takes approximately 45 minutes.

 

An initial HERBAL consultation takes 20-30 minutes and includes detailed history taking.

A follow up HERBAL consultation takes 15-30 minutes.

 

The times indicated above include consultation, undressing & dressing (when required), treatment, and payment time.

How Many Treatments Will I Need?

As with most types of therapies the frequency and number of treatments vary according to the nature of the complaint and the individual’s compliance and response to the treatments.

For pain conditions we commonly recommend frequent acupuncture treatments initially meaning 1-3 treatments per week for 2-3 few weeks. Depending on the progress the frequency of treatments then lessen, perhaps to a monthly basis until the complaint is resolved or better managed.

 

Acute conditions may only require a few treatments (1-5) and more chronic conditions a larger number of treatments (5-10+). Generally the longer a complaint has been present the longer it may take to resolve/manage.

 

Herbs may be prescribed for a week or two for an acute condition, and commonly from 3 -12 months for more ongoing or chronic issues.

 

Please don’t hesitate to contact one of our experienced practitioners for more specific guidelines on how many treatments YOU may require for you to feel better.

Can Children Have Acupuncture?

Yes, children including babies can have acupuncture treatments. In fact children often respond remarkably fast to acupuncture (and herbal) treatments.

 

When the children are very young the smallest acupuncture needles are generally used and the treatment done as quickly as possible. The needles are not retained, as kids tend to move around a lot. Instead the needles are only applied to very few points (sometimes only 1 or 2 acupuncture points) and are quickly inserted then taken out.

 

Once the children are older, are better at keeping still and have a better understanding of why they have to keep still, needles can be retained for longer.

 

Parents stay with their children during the treatment.

Can You Have Acupuncture During Pregnancy?

Yes, it is generally fine to have ‘normal’ acupuncture at any stage of pregnancy when administered by a qualified practitioner.

In fact, many of our pregnant clients seek acupuncture treatments to help manage common complaints associated with their pregnancies, such as nausea, morning sickness, back aches, and oedema.

 

Acupuncture is also frequently used to help with any tension and anxiety at the very late stage of pregnancy and can be part of preparing the mother and baby for childbirth.

 

NOTE!

We advise against having Cosmetic Facial Acupuncture during pregnancy.

What are your fees?

You can view current fees for all our services on our treatment fees page.

Are Chinese Medicine Practitioners Government Registered & What Qualifications Do They Have?

The practice of Acupuncture and Chinese herbal medicine is strictly regulated in Australia.

Practitioners of Chinese medicine including acupuncturists and herbalists are highly qualified and skilled health professionals who undergo extensive training (bachelor degree or similar level) and adhere to specific professional regulations and codes of conducts. Acupuncturists and Chinese herbal medicine practitioners are registered and regulated by The Australian Health Practitioners Agency (AHPRA), which is the federal government body overseeing many health professions including nurses, dentists, midwifes, pharmacists, physiotherapists, psychologists and optometrists.

At Natural Wellness Albert Park all our practitioners are qualified, experienced and government registered with AHPRA and The Chinese Medicine Registration Board of Australia (CMBA).

They are members of professional associations (such as AACMA), have appropriate levels of public liability and indemnity insurance, up to date first aid qualifications and infection control training, and they are providers with all the major health insurance funds. 

For more details please refer to the individual practitioner profiles.

For more information on Chinese Medicine registration in Australia please visit these websites:

CMBA

AHPRA

What are the main complaints and conditions our clients seek help for?

Our clients seek help for a broad range of complaints and conditions.

Some of the most common complaints we see at Natural Wellness are:

 

  • Pain
  • Women’s Health / Period problems
  • Menopause
  • Digestion & Gut Health
  • Insomnia
  • Stress & Anxiety (and other mental health issues)
  • Fertility / Infertility
  • Skin Problems/Health
  • Men’s Health
  • Immunity

 

For a more comprehensive list please visit our conditions page.

Please don’t hesitate to contact us if you would like to know if and how one of our practitioners can help you with your specific complaint or condition.

How will I know what type of treatment to book for my condition? Acupuncture? Cupping? Herbal medicine?

We recommend you phone our clinic on 9699 2593 during business hours to speak to one of our experienced practitioners who will be able to best advise you.

 

Alternatively you can email us on info@naturalwellnessap.com.au and one of our practitioners will get back to you as soon as possible. Please include your best contact number and time.

What is Chinese Herbal Medicine?

 Chinese herbal medicine refers to the therapeutic use and prescription of a variety of natural substances to nourish, regulate and balance bodily functions.

 

Over 400 different substances are commonly used in contemporary Chinese herbal medicine. The majority of the substances used come from plants (such as leaves, seeds, twigs, stems, roots, flowers and fruits), some come from minerals, and occasionally some animal derived products are used.

Quite a few of the ‘herbs’ used are commonly known but not always known for their therapeutic actions. These include ginger, garlic, cinnamon, liquorice, dates, dandelion, mint and chrysanthemum.  

 

The herbal products we use and prescribe at Natural Wellness are of high quality and TGA approved**.

We generally prefer to prescribe granulated herbs. Granulated herbs look like a powder and are mixed into your own individually tailored prescription. They are easy for you to prepare at home by dissolving them in boiled water before drinking. Herbs should generally be taken 2-3 times a day.

We also stock and prescribe a range of herbal patent medicines, such as pills, capsules, cough syrups, oils, and liniments, herbal teas & other products.

 

(**The Therapeutic Goods Administration (TGA) is a Commonwealth Government agency that regulates medical devices, drugs and herbal medicines. For products and prescription medicines/herbs to be included in the  Australian Register of Therapeutic Goods they must meet Australian standards of quality, safety and efficacy)

Do Chinese Herbal Medicines Contain Animal Products or Endangered Species?

As qualified, government registered and conscientious Chinese herbal medicine practitioners we do not use or support the illegal use of any substances derived from endangered species. 

Chinese herbal medicine is highly regulated in Australia and we adhere to the strict laws and guidelines relating to the use of animal and plant products that are in place. The herbs and products we use and prescribe at Natural Wellness are of high quality and TGA approved**.

 

At Natural Wellness we use legal substances derived from animal products on very rare occasions only. These substances can have great therapeutic effects for certain conditions and may be deemed necessary for satisfactory treatment outcomes. Naturally we would not include any animal derived products in your herbal medicine mix if you are vegetarian, vegan or otherwise opposed to ingesting animal products.

 

(**The Therapeutic Goods Administration (TGA) is a Commonwealth Government agency that regulates medical devices, drugs and herbal medicines. For products and prescription medicines/herbs to be included in the  Australian Register of Therapeutic Goods they must meet Australian standards of quality, safety and efficacy)

Can I Take Chinese Herbs When Taking Other Medications?

In most cases prescribed Chinese herbal medicines can be taken in conjunction with other medications and supplements.

However, herbs can have strong pharmacological effects and should only be taken as prescribed by a qualified practitioner to minimise the risk of adverse effects and/or any possible drug interactions. It is therefore important you inform your practitioner of any medications and supplements (pre-scribed AND non-prescribed) you are taking, as well as any allergies you have.

We generally recommend taking your herbal medicine separate by a couple of hours from other conventional drugs or supplements.

When To STOP Taking Your Chinese Herbal Medicine?

You should stop taking your Chinese herbal medicine and/or contact your practitioner if:

 

  • You develop cold or flu-like symptoms
  • You become pregnant
  • You experience any unexpected symptoms
  • You have commenced or altered any prescribed pharmaceutical medications

What is the difference between Acupuncture and Dry Needling?

Although both acupuncture and dry needling treatments involve the insertion of fine needles to achieve a therapeutic effect, they are vastly different. The important differences between the two lie in the level of needle training by the therapist and the levels of complexity in the techniques, the understanding of disease development and the range of applications.

 

Dry needling’ describes the insertion of fine needles into muscular trigger points to release muscle tension within the affected area. It is a term used by practitioners such as physiotherapists, myotherapists and ostoepaths, who undergo a comparatively small amount (sometimes only 72 hours) of ‘needling’ training as part of their overall training within their field of expertise.

 

Acupuncture’ on the other hand can only be applied by a qualified acupuncturist who has undergone minimum 4 years of extensive study and training to offer this therapy safely and effectively. Acupuncture is part of a holistic and sophisticated medical paradigm also known as Chinese medicine. Within this holistic system there is a much deeper and complex understanding of how to balance the body, mind and spirit to address a wide range of health complaints including. Specific points along physical pathways can be stimulated all over the body to address intricate internal problems such as digestive, mental, gynaecological, and respiratory disorders as well as musculoskeletal tension, injuries and pain.(Find out more about acupuncture).

 

More information about Acupuncture vs Dry Needling can be found here.

Where is Natural Wellness? How do I get there?

Natural Wellness is conveniently located in the heart of Albert Park.

Our address is:

317A Montague Street

Albert Park

 

Albert Park is a lovely inner suburb of Melbourne. It is in the City of Port Phillip and close to the beach, Albert Park Lake, South Melbourne Market and MSAC.

There are a multitude of great cafes, restaurants and retail shops in the area.

The Natural Wellness clinic is on a corner opposite the Albert Park Library and the well known Albert Park Hotel.

 

PARKING

Free one and two hour parking is usually easy to find in the surrounding streets.

Four hour parking is available around the nearby St Vincent’s Garden.

 

PUBLIC TRANSPORT

 

TRAMS

Several trams stop near our clinic:

 

Tram #1:

The number 1 tram stops on Bridport St/ Montague St (stop #28) from the city. This tram stop is 1 minute walk from the clinic.

 

Tram #96:

The number 96 tram stops at Albert Park Railway Station (stop #128) off Ferrars St. From here it is a 4 minute walk to the clinic along Bridport St.

What is Cupping?

More information on cupping is coming soon

Can I Claim My Treatments?

At Natural Wellness we offer HICAPS facilities and can process supported health fund claims at the time of your treatment.

 

Our practitioners are all registered providers with the major private health funds.

 

Most health funds offer a rebate for acupuncture treatments as part of extras cover.

This and the amount is subject to the individual health fund and your level of cover.

 

If you are unsure about your level of cover we recommend you check directly with your health fund.

What Happens If I Need To Cancel My Appointment? Or If I Miss it?

Our practitioners are busy and like to help as many people as possible.

Showing respect for their time is the right thing to do and much appreciated.

If you need to change or cancel your appointment we ask you please give us adequate notice.

This means you need to let us know 24 hours or the day before your appointment.

. This allows us time to offer the appointment to someone else who needs it.

Unless it is an emergency we will charge you a fee if you miss your appointment or cancel with too short notice.

Question not answered here?

Please get in touch. We’d be happy to answer any questions you have.