We are open for Acupuncture, Herbs & Online Consultations

FAQ’s

What is happening at Natural Wellness during Covid-19? Are you treating patients?

Yes, we are open for ACUPUNCTURE, HERBS, CUPPING & ONLINE CONSULTATIONS as (almost) usual six days a week.

As registered allied health professionals we follow instructions from the government department of health.

During the Covid-19 situation we have made a few changes to how we do things at Natural Wellness.

This mainly means increased hygiene measures and more time between clients.

 

ACUPUNCTURE treatments are now available with all of our practitioners.

Please check availability through our online bookings.

 

All our practitioners also offer ONLINE CONSULTATIONS. This is an easy and cost effective way to get quality, individualised health advice, continue your treatment plan and to organise herbal medicine and supplements to suit your needs. Herbs and supplements can be picked up from the clinic in Albert Park during opening hours or we can post them to you.

 

 

Our practitioners have up to date Covid-19 Government Infection Control Certificates and we adhere to strict hygiene measures throughout the clinic. This includes disinfection of surfaces between each client visit.  All clients are screened before entering the clinic and are asked to wash hands/use hand sanitiser upon arrival. We may also check your temperature. We have a lovely spacious clinic where physical distancing is easy to maintain and we have PPE (personal protective equipment) for use during acupuncture treatments.

 

If you feel concerned or unsure about how to continue your treatments, please contact us. We are still here to support you!

 

 

What Does Acupuncture Feel Like? Does it Hurt?

The needles used for acupuncture are very fine. Contrary to many people’s belief and fear acupuncture doesn’t feel anything like an injection or blood test. There may be a slight prick sensation when the needle is initially inserted, but most people don’t even feel this. In general acupuncture should not be painful or unpleasant. Sensations during an acupuncture treatment vary between individuals but are often described as either a dull, numb, buzzing, tingling or heavy feeling in the area(s) needled. The acupuncture needles are usually retained for 10-30 minutes depending on the treatment strategy. Once the needles are in place most people find acupuncture treatments very relaxing!

 

 More information can be found on our page about ACUPUNCTURE 

How Long Does a Treatment Take?

An initial ACUPUNCTURE consultation takes 45-60 minutes and includes detailed medical history taking and assessment as well as treatment.

A standard follow up ACUPUNCTURE treatment takes approximately 45 minutes.

 

An initial HERBAL consultation takes 20-30 minutes and includes detailed history taking.

A follow up HERBAL consultation takes 15-30 minutes.

 

The times indicated above include consultation, undressing & dressing (when required), treatment, and payment time.

What are your fees?

You can view current fees for all our services on our treatment fees page.

Are Chinese Medicine Practitioners Government Registered & What Qualifications Do They Have?

The practice of Acupuncture and Chinese herbal medicine is strictly regulated in Australia.

Practitioners of Chinese medicine including acupuncturists and herbalists are highly qualified and skilled health professionals who undergo extensive training (bachelor degree or similar level) and adhere to specific professional regulations and codes of conducts. Acupuncturists and Chinese herbal medicine practitioners are registered and regulated by The Australian Health Practitioners Agency (AHPRA), which is the federal government body overseeing many health professions including nurses, dentists, midwifes, pharmacists, physiotherapists, psychologists and optometrists.

At Natural Wellness Albert Park all our practitioners are qualified, experienced and government registered with AHPRA and The Chinese Medicine Registration Board of Australia (CMBA).

They are members of professional associations (such as AACMA), have appropriate levels of public liability and indemnity insurance, up to date first aid qualifications and infection control training, and they are providers with all the major health insurance funds. 

For more details please refer to the individual practitioner profiles.

For more information on Chinese Medicine registration in Australia please visit these websites:

CMBA

AHPRA

What are the main complaints and conditions our clients seek help for?

Our clients seek help for a broad range of complaints and conditions.

Some of the most common complaints we see at Natural Wellness are:

 

  • Pain
  • Women’s Health / Period problems
  • Menopause
  • Digestion & Gut Health
  • Insomnia
  • Stress & Anxiety (and other mental health issues)
  • Fertility / Infertility
  • Skin Problems/Health
  • Men’s Health
  • Immunity

 

For a more comprehensive list please visit our conditions page.

Please don’t hesitate to contact us if you would like to know if and how one of our practitioners can help you with your specific complaint or condition.

How will I know what type of treatment to book for my condition? Acupuncture? Cupping? Herbal medicine?

We recommend you phone our clinic on 9699 2593 during business hours to speak to one of our experienced practitioners who will be able to best advise you.

 

Alternatively you can email us on info@naturalwellnessap.com.au and one of our practitioners will get back to you as soon as possible. Please include your best contact number and time.

What is Chinese Herbal Medicine?

 Chinese herbal medicine refers to the therapeutic use and prescription of a variety of natural substances to nourish, regulate and balance bodily functions.

 

Over 400 different substances are commonly used in contemporary Chinese herbal medicine. The majority of the substances used come from plants (such as leaves, seeds, twigs, stems, roots, flowers and fruits), some come from minerals, and occasionally some animal derived products are used.

Quite a few of the ‘herbs’ used are commonly known but not always known for their therapeutic actions. These include ginger, garlic, cinnamon, liquorice, dates, dandelion, mint and chrysanthemum.  

 

The herbal products we use and prescribe at Natural Wellness are of high quality and TGA approved**.

We generally prefer to prescribe granulated herbs. Granulated herbs look like a powder and are mixed into your own individually tailored prescription. They are easy for you to prepare at home by dissolving them in boiled water before drinking. Herbs should generally be taken 2-3 times a day.

We also stock and prescribe a range of herbal patent medicines, such as pills, capsules, cough syrups, oils, and liniments, herbal teas & other products.

 

(**The Therapeutic Goods Administration (TGA) is a Commonwealth Government agency that regulates medical devices, drugs and herbal medicines. For products and prescription medicines/herbs to be included in the  Australian Register of Therapeutic Goods they must meet Australian standards of quality, safety and efficacy)

Do Chinese Herbal Medicines Contain Animal Products or Endangered Species?

As qualified, government registered and conscientious Chinese herbal medicine practitioners we do not use or support the illegal use of any substances derived from endangered species. 

Chinese herbal medicine is highly regulated in Australia and we adhere to the strict laws and guidelines relating to the use of animal and plant products that are in place. The herbs and products we use and prescribe at Natural Wellness are of high quality and TGA approved**.

At Natural Wellness we use legal substances derived from animal products on very rare occasions only. These substances can have great therapeutic effects for certain conditions and may be deemed necessary for satisfactory treatment outcomes. Naturally we would not include any animal derived products in your herbal medicine mix if you are vegetarian, vegan or otherwise opposed to ingesting animal products.

 

(**The Therapeutic Goods Administration (TGA) is a Commonwealth Government agency that regulates medical devices, drugs and herbal medicines. For products and prescription medicines/herbs to be included in the  Australian Register of Therapeutic Goods they must meet Australian standards of quality, safety and efficacy)

Where is Natural Wellness? How do I get there?

Natural Wellness is conveniently located in the heart of Albert Park.

Albert Park is a lovely inner Melbourne suburb close the beach, Albert Park Lake, South Melbourne Market and MSAC.

There are a multitude of great cafes, restaurants and retail shops in the area.

Our address is:

317A Montague Street

Albert Park

We’re on a corner right opposite the Albert Park Library and the well known Albert Park Hotel.

 

PARKING

One and two hour parking is usually easy to find in the surrounding streets.

Four hour parking is available around the nearby St Vincent’s Garden.

PUBLIC TRANSPORT

TRAMS

Several trams stop near our clinic:

Tram #1:

The number 1 tram stops on Bridport St/ Montague St (stop #28) from the city. This tram stop is 1 minute walk from the clinic.

Tram #96:

The number 96 tram stops at Albert Park Railway Station (stop #128) off Ferrars St. From here it is a 4 minute walk to the clinic along Bridport St.

 

Question not answered here?

Please get in touch. We’d be happy to answer any questions you have.